Notice of Privacy Practices

Who We Are

Docs That Care is a telehealth platform that connects patients with licensed healthcare providers. As a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we are required by law to maintain the privacy of your protected health information (PHI), to provide you with this Notice of Privacy Practices, and to abide by the terms of the notice currently in effect.

How We May Use and Disclose Your Health Information

Treatment. We may use and disclose your health information to provide, coordinate, or manage your health care and related services. For example, your licensed provider may share relevant health information with other members of your care team to deliver your treatment plan.

Payment. We may use and disclose your health information to bill and collect payment for services. For example, we may use your health information to process your membership payment or to submit claims for reimbursement if applicable.

Health care operations. We may use and disclose your health information for our internal operations — such as quality assessment, training, credentialing of providers, and other activities necessary to run our platform safely and legally.

As required by law. We will disclose your health information when required to do so by federal, state, or local law — including public health reporting requirements, court orders, subpoenas, or law enforcement requests under specific legal standards.

To avert a serious threat to health or safety. We may disclose your health information to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, consistent with applicable law and ethical standards.

Uses and Disclosures That Require Your Authorization

We will obtain your written authorization before using or disclosing your health information for purposes beyond treatment, payment, and health care operations, including:

• Most uses and disclosures of psychotherapy notes
• Uses and disclosures for marketing purposes
• Sale of your health information
• Any other use or disclosure not described in this Notice

You have the right to revoke an authorization at any time, in writing, except where we have already relied on that authorization.

Your Rights Regarding Your Health Information

Right to access. You have the right to inspect and obtain a copy of your health information that we maintain in your designated record set. Requests must be submitted in writing to our Privacy Officer. We may charge a reasonable fee for copies.

Right to request amendment. If you believe your health information is incorrect or incomplete, you may request that we amend it. We may deny your request under certain circumstances but will notify you of the reason.

Right to an accounting of disclosures. You have the right to request a list of disclosures of your health information we have made for purposes other than treatment, payment, or health care operations during the past six years.

Right to request restrictions. You have the right to request restrictions on how we use or disclose your health information for treatment, payment, or health care operations. We are not required to agree to your request unless it relates to disclosures to health plans for services you paid for in full out-of-pocket.

Right to request confidential communications. You have the right to request that we communicate with you about your health information in a particular way or at a particular location (for example, via secure message only).

Right to a paper copy of this Notice. You have the right to obtain a paper copy of this Notice at any time by contacting us.

Right to be notified of a breach. You have the right to be notified in the event of a breach of your unsecured protected health information.

Our Duties

We are required by law to maintain the privacy of your protected health information, to provide you with this Notice about our legal duties and privacy practices, and to notify you following a breach of unsecured protected health information. We reserve the right to change our privacy practices and this Notice. Changes will apply to information we already hold. Updated notices will be made available on our website and upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. To file a complaint with us, contact our Privacy Officer using the information below. We will not retaliate against you for filing a complaint.

Contact Our Privacy Officer

For questions about this Notice or to exercise your rights:

• Email: privacy@docsthatcare.com
• Mail: Privacy Officer, Docs That Care, [Address]
• Web: docsthatcare.com/contact